Shipping policy
SHIPPING POLICY
Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. Please note that processing times may be longer during peak periods or holidays.
Shipping Times
Our products ship from supplier warehouses located internationally. Estimated delivery times are:
• Australia: 7-15 business days
• United States, Canada, UK, Europe: 10-20 business days
• Rest of World: 15-30 business days
Please note these are estimates and actual delivery times may vary depending on your location and customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order total. We offer free shipping on orders over $100 AUD.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the tracking number provided.
International Orders
International customers may be responsible for customs duties, taxes, and fees imposed by their country. These charges are not included in our shipping costs and are the customer's responsibility.
Delays
While we strive to meet our estimated delivery times, delays may occur due to customs processing, weather conditions, or carrier issues. We appreciate your patience and understanding.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at Tanosportsstore@gmail.com within 7 days of the expected delivery date, and we will work to resolve the issue.
Contact Us
If you have questions about shipping, please contact us at Tanosportsstore@gmail.com